Updates + Online Ordering 

Online Order Option

We now offer the option to preorder online for in-store and curb-side pickups! Please read all the details on the links below and peruse our extensive menus for our selection of bulk products and pricing. Scroll through the pages using the tabs on the bottom of each menu. Please read the ordering instructions and protocol at the beginning of the order form to help you understand how our system works. This is a temporary system while we build our online shop. 

 

     

    Current COVID-19 Measures (Since April 13, 2020)

    Thank you for checking in!  Due to the ongoing concerns with the Covid-19 Pandemic and governmental restrictions, we have had to make some major changes to our operations to protect our staff and customers. Please note the following changes:

    Current Store Hours

    • 12 PM to 6 PM Daily

    Temporary Refill Program

    • We are currently not allowed to accept customers' containers during the Pandemic. We are following the guidelines from Vancouver Coastal Health and have been checking in with them to see when restrictions can be lifted.
    • In the meantime, we have implemented a safe system using deposit jars and paper bags. We will choose the most appropriate options but if you have specific requirements, please indicate it in your order.
      • All dry products are packaged in paper bags (some exceptions)
      • All moist or liquid products are packaged either in glass deposit jars or for larger quantities, in plastic pails. 
    • Please decant the content of your orders into your regular refill bottles at home and enjoy our products as you normally do.
      • for paper bags, please reuse them, recycle or compost them if it has food residues
      • wash and dry our reusable glass jars or pails and their corresponding lids. Return them to our shop for your deposit fee refund. It can be refunded in cash or applied as a store credit for future purchases.
      • If you wish, you can also donate your deposit jar fees to the 3 amazing local non-profits that we are sending our support to this year - Hogan's Alley Society, UNYA and Downtown Eastside Women's Centre

    Social Distancing Measures

    • Up to 4 customers are allowed in the shop at a time. Please wait in line outside until a staff can welcome you in.
    • When waiting in line, please do not block the sidewalk and adhere to the required two metre distancing both inside and outside our shop. We really appreciate your cooperations with this issue as it will protect our staff members, customers and neighbours.
    • If you are not feeling well, please stay home and have a friend or family member pick up your order.

    Safety Measures - Update November 1, 2020

    Due to the increase in Covid-19 cases in the city, we now mandate:

    • proper mask wearing inside our shop. If you cannot wear a mask, we kindly ask you to use our online service and do curb side pick up. We do not offer disposable masks and if you are planning on coming in to do in-store shopping, we will require you to wait outside while we help you grab the items you need and bring our payment terminal to you. Unfortunately, no entry without a mask as this time. 
    • Sanitizing your hands with our Health Canada Approved hand sanitizer upon entering our shop. If you are allergic to 99% isopropyl alcohol, glycerin or hydrogen peroxide, you can wash your hands at our sink. Soap must be used.  

     

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    Update July 10, 2020:

    We have taken a pause on our delivery service for the time being. Thank you for participating in our pilot service. 

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    Update June 18, 2020:

    Have you been using our Delivery Service? If so, we'd love to hear from you! Please take a minute to fill out the feedback form for our Pilot Delivery Service. Here is a note from our friends at WeCycle:

    WeCycle is proud to announce that during our delivery pilot, we have completed more than 150 deliveries, cycled more than 200km and learned a great deal about setting up a local delivery service. 
    Soap Dispensary also made hundreds of deliveries by van to North Van, Burnaby, Richmond and across Vancouver.
    The pilot will be ending June 30th and WeCycle will conduct a review to determine how and if we can continue to offer this service. Part of our decision will be based on your feedback!
    Please fill out this feedback form to let us know about your experience. The feedback form will be open until June 30th. 

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    Update June 3, 2020:

    We have completed our Annual Inventory Count and backroom restructure! Thank you so much for your patience. We have a pick up window open today and our online order form is live and you can place your online order. 

    Deliveries this week will go out on Thursday and Friday but we are only delivering within the City of Vancouver. Regular delivery routes will resume next week.

    Temporary Refill Policy
    We are not currently able to refill our customer's containers. Instead, we are filling dry goods into paper bags and wet products into deposit jars and plastic pails. We charge a small deposit fee which we will refund to you when you wash and return them. We will again wash and sanitize these containers and put them back into use. Unfortunately, we will not be accepting deposit containers from our suppliers (Earnest Ice, Say Hello Sweets, Yoggu).

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    May 31, 2020 Update: We are not able to take your deposit jars at the moment. Please hold on to them until we can resume the deposit program. We are updating our system to accommodate VCH's requirements and hope to have the program reinstated by the end of this week.

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    Update May 31, 2020:

    We will be CLOSED June 1 and 2 for our Annual Inventory Count. Our shop and online ordering platform will be closed. Our shop is also normally closed on Wednesday but we will have a pick up window open for you to pick up online orders. Our shop reopens on Thursday and will resume our new regular hours. Due to the closure, our delivery schedule is also disrupted. We will only be delivering on Thursday and Friday for this week and only within the City of Vancouver. 

    Orders placed today will not be able to be picked up until Wednesday or possibly Thursday. Please wait for our pick up confirmation before coming. 

    We appreciate your patience and cooperation. Thank you!